Refund Policy
This policy covers fixed-term memberships, credit packs, and failed generations.
Last updated: August 6, 20261. Request window
You may request a refund within 14 days if no purchased or granted credits were used and no generation was submitted, without limiting mandatory rights.
2. Used digital services
After credits are used for generation, the purchase is generally non-refundable unless required by law or caused by a confirmed billing or service error.
3. Failed generations
Credits deducted for a failed task are automatically restored to their original unexpired batches; this is not a cash refund.
4. Payment problems
Contact us promptly about duplicate, unauthorized, or incorrect charges so we can review the records with Paddle.
5. Requesting a refund
Email from your account address with the payment date, plan, transaction identifier, and reason. Approved refunds return to the original method via Paddle:[email protected].